Thursday, September 28, 2006

She’s a Little Runaway

OK, no I’m not talking about the Bon Jovi song. I’m talking about one of our Xserves going crazy and refusing to co-operate.

The Xserve in question usually sits there, feeds and accepts data and behaves. Lately, though, it will freak out, the fans will kick into high gear and then there’s an uncomfortable silence after it has shut itself down.

Truth be told, it’s been loud and “fan-ny” for a while, but I got these new sound cancelling headphones from a friend (thanks, Tosh!) and I pretty much block out the rest of the world for 7.8 hours every day at work.

The machine hasn’t really shut itself down, it has just gone to sleep. It thinks it has gotten *very* hot, and so in order to prevent a total meltdown, it decides to take a quick nap. Would that I could do that on occasion as well. I’m not entirely convinced that it’s really *that* hot, I think it might be a flakey sensor, but I’m going to go through the motions on this one.

Digging through the logs provides this tantalizing tidbit:

Sep 26 14:40:20 vendetta kernel[0]: RackMac3,1 Thermal Manager: Thermal Runaway Detected: System Will Sleep}

Neat, huh?

I finally broke down and called Apple and it appears that Salt Lake City is too far out in the sticks to get same-day service. Nice. But I could take it to the local repair shop and they would order the part and replace it. Apparently, it’s a bad CPU. Interesting. I’d only be down for a couple of days.

Um, yeah. Not so great. The server in question holds around a terabyte of precious data. It’s not going anywhere, anytime soon. I could pull the spare mirror server from our co-location, but that’s kind of a pain in the booty and something I’d only realistically do if things really were melting off the box. So I convinced the nice AppleCare guy (Entreprise division representing, w00t!), that I could, all by my lonesome yank the naughty CPU and replace it with a nice one. As long as I don’t have to deal with thermal paste, I’m fine. Hate that stuff.

Long story short. It shipped the same day I placed the call. Should get here today. Very nice.

My only thing. Apple really believes that I live in “fly-over” territory. Look at this screen grab. Apparently I work in “Pioneer, UT,” not Salt Lake City as I had previously thought. I don’t think I even know where that is. Nope, even Google has no idea where that is.

Whatever, I just want the part.

*UPDATE*

The processor came, I swapped it out and now it’s running quiet as a kitten. A robot kitten with Dual Gigabit Ethernet, dual processors and over a terabyte of storage. Man, now that’s the kind of kitten I can get behind! Killer robot kittens! Apple should totally make those. Screw the touch screen video iPod or the iPhone that’s never going to come out. Where are the killer robo-kittens!?

Posted by Jon on 09/28/06 at 05:54 AM
  1. It’s strange, but I once had something addressed to me in “Pioneer, Utah” too.  I’m not sure if it was something from Apple. It could’ve been.  Or maybe it was a DHL thing.  I also had the 84111 zip code while working at KUTV.  Maybe some joker assigned it to our fair city.

    In a strange series of events, I was looking at the Axiom website today.  My friend Tosh works there.  I knew he and Vicki (Victoria) before they got married (I was actually better friends with her)!  And before Scott Sorenson came out (and before I was married) a friend tried to set us up on a date!  Needless to say, it never happened.  And Pablo Airth and I are in the same ward. (Although I’m not sure he knows me.) Anyway, saw your name on the site.  Small world.

    Posted by Ellen  on  09/28/06  at  01:15 PM
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